Michelle Fiegehen
Michelle Fiegehen
Finding local talent has never been harder for IT & accountancy businesses. For example, in Australia as far back as 2021 there was expected to be six new roles for every new accountant*. Great news for the newly qualified…but a real headache for small and medium sized businesses that are on a growth trajectory.
It’s a similar story for Australian IT talent. ‘’ Despite layoffs in prominent companies, the tech sector has held its ground. For every job lost over the past quarter, 20 more were created. The average wages for tech jobs remain high at around $130K+.’’**
Many organisations have turned to offshore talent in order to fill their talent breaches and sustain profitable growth. After all, typical offshore vs. local salary savings of 60-70% aren’t to be sniffed at. But, ten years ago, Yempo’s founders realised that small and medium sized businesses were being let down by the offshore sector. Sector inexperienced owners (often with a background in running contact centres), poor staff selection, high staff turnover rates and hidden costs left clients wondering if offshore was the wrong choice.
Enter Michelle Fiegehen and Ian Parkin
Michelle and Ian had long successful careers in the IT and finance sectors prior to setting up Yempo. Over 15 years ago, while employed at a global investment bank, they were stationed in different locations: Ian in Philadelphia and Michelle in Manila.
In Manila, Michelle established a substantial offshore engineering team, which Ian and his team later utilized. At the end of their careers with the bank years later, they realized their profound understanding of offshore outsourcing and their ability to effectively leverage offshore accounting and IT talent for small businesses.
Yempo was born with the mission to provide high-calibre, loyal talent for IT & accountancy clients using a simple, supportive, and transparent operating model. We’ll let Yempo’s Accountancy and IT clients describe the Yempo experience:
‘’They give us access to a cost-effective pool of high-quality candidates; plus great advice. Yempo is a good employer from the perspective of local, Philippines, staff’’
Kirsten Forrester, CEO, Accounting for Good
‘’Yempo really does give you your own quality employees. You select and work with them while Michelle and team manage everything else – HR, contracts, IT, recruitment.’’
Peter Hildebrandt, of IT firm Respiri.
” You don’t just get given people – we recruit for our own team even though, technically, team members work for Yempo. Yempo offers a very cost-effective way to add to your team.”
Andrea Harris, CFO, PowerTech
“Our business benefits from significant productivity gains vs. hiring in-country. Yempo is our trusted offshore partner and our relationship continues to grow.’’
Russell (Rusty) Khan, Head of People and Culture, One Stop
Michelle’s advice to future leaders who want to succeed in the outsourcing market? Live in the same country as the talent you’re providing. Michelle’s expat life in the Philippines gives clients the perfect blend of Western and local leadership which they seek to gain peace of mind.
” The business is unique as some of Yempo’s most senior leaders are Filipino (this really helps). Michelle is incredibly accessible, and problems get solved fast.’’
David Dennis, MD, FiveP
‘’ Everyone knows each other; it’s a very personalised experience for Yempo employees. Yempo’s Australian, Philippines based CEO understands the Australian way of doing business’’
Russell (Rusty) Khan, Head of People and Culture, One Stop
The business constantly strives to keep things simple for clients so that they can focus upon their own organisations’ success. There are no long-term contracts, ensuring flexibility for clients. Payments are only required upon successful candidate placement. Moreover, in the rare instance of a mismatch, candidates can be exited with just two-day’s notice, highlighting Yempo’s commitment to client satisfaction.
“We have built a brand new Process Automation team to revamp and automate manual tasks in order to keep our back office costs down. As we continue to grow and achieve economies of scale while reducing administration costs, we hope to offer all our clients cost reductions.”
The Yempo website includes a new instant quote tool where you can immediately see the costs and savings of highly skilled, loyal resources.
Leadership | Yempo
Michelle Fiegehen, CEO: Michelle Fiegehen, an Australian senior director currently based in the Philippines, leads and develops Yempo’s operations. With nearly two decades of experience, Michelle has successfully built multi-disciplinary offshore delivery teams in the Philippines and India. She has also managed and integrated geographically diverse teams across the US, UK, South Africa, Australia, and Asia. Michelle’s extensive global experience has equipped her with a profound understanding of cultural nuances among different nationalities, enabling her to foster productive and cohesive relationships.
Ian Parkin, COO: Ian Parkin, starting his career in England and now based in Australia, brings a wealth of experience to his role, having lived and worked in the UK, USA, and various Asian countries. With a background in IT, Ian has led teams spanning multiple time zones and cultures, overseeing operations in offshore service centers. During his corporate tenure, Ian specialized in technical integration for mergers and acquisitions, ensuring smooth transitions and uninterrupted service delivery to customers.
*https://www.accountantsdaily.com.au/business/15386-demand-for-accounting-professionals-outstrips-supply#!/ccomment-comment=11771
**https://medium.com/@DebaA/tech-job-market-in-australia-a-realistic-outlook-amidst-growth-and-challenges-7c9a16d7f012
Company
Yempo
Management
Michelle Fiegehen
Description
Embarking on an offshore outsourcing exercise requires trust. Companies need to know that their offshoring partner is mature, professional, well managed and operates in complete compliance with local laws. They need to have programs and initiatives to attract top talent, and a culture that drives loyalty and retention.
Read Magazine
View more profiles
Over the past two decades, Mónica has steadily advanced through various positions within the supply chain field.
Paul is the executive sponsor for the Customer Operations department, where, together with the team.
Her current focus lies in mentorship, alongside her passion for strategizing and business development.
Noëlle Demole's perseverance and dedication to bringing about social change are shown by her path to founding EGIDAYS.
Michelle Fiegehen, an Australian senior director currently based in the Philippines, leads and develops Yempo’s operations.
As the Global Communications Director at Kushki, Eva oversees all internal and external communications
Cindy Eggleton values relationships deeply, dedicating much of her time to friends and family. She has a passion for art and unique local businesses..
Complete Framing Solutions stands out from the competition due to its comprehensive approach to construction.
Sally Estlin embraces a powerful mantra guiding her through life's ebbs and flows: Let go, Step up, and Be more.
Tara Home Consulting distinguishes itself by not only advising on what needs to be done or which software to buy but by deeply integrating into the client's company.
Rick also believes that successful collaboration entails active engagement, empathy, accountability and a readiness to work towards common objectives.
In his role as CFO of Purple Brand, Jonathan Melegrito leads both the Finance and People & Culture teams
Beyond his professional pursuits, Jesse's passion for speed and racing defined much of his youth.
Jack Sharp oversees every aspect of Progressive Screens, from product design to nurturing the company culture.
Burns Virtual Psychological Solutions prioritizes a meticulous approach with each patient, emphasizing quality over quantity.
Earth Retention captured Malia's attention due to the opportunity to address real challenges and implement meaningful changes within the company.
Grace's involvement in implementation projects for strategic clients sparked her interest in the "Field Organization," where she ...
Carina and her staff are essential components of a worldwide family, having joined Hosts Global with pride.
Angela Cherry firmly believes that as long as one is alive, there are endless opportunities for learning and self-improvement.
Beyond her professional avatar as a Boss Woman, Margot is a hardcore pleasure seeker at heart. Anything which guides her away from the mundane way of life,
Valerie Berthereaux feels incredibly fortunate to have a loving and supportive family and friends. Her two children bring her immense pride,
Balancing her personal life with her role as a transformative coach, Jennifer practices what she teaches. She remains true to her values, recognizing the essential.
Passionate about healthy living, Patricia Berrocal, an advocate for balanced well-being, finds joy in activities such as sports, yoga, and skiing.
Committed to both personal and professional development, Paula prioritizes continuous learning to enhance her performance and capabilities.
With a steadfast vision for advancing along this path, Winnie sought counsel from seasoned entrepreneurs.
Renée Dobos has a profound personal connection with the transformative power of education.
From a young age, Christine McGuire drew inspiration from her parents' strong work ethic.
Caroline Alan, not hailing from a scientific or medical background but rather from the tech realm,
In his daily pursuit, James focuses on incremental success, acknowledging that small achievements compound over time.
Frank and his team’s philosophy is to treat the rest of the organization as their clients, and themselves as a key service provider to the company.
At Doppelmayr, Daniela Guerrero has emerged as a trailblazer in this movement.
As a young cross-country skier, Viktoria traveled extensively during weekends for competitions across Finland.
Veronica Boh, a Malaysian of Chinese heritage, spent the early years of her life in the UK, Germany, and Taiwan, returning to Malaysia at the age of five.
Ms. van Teeffelen's early years were truly remarkable, marked by her upbringing as an expatriate child.
Nicole Mauthe was born in November 1978 in a small village in Bavaria, Germany, as the daughter of a carpenter and a technical draughtswoman.
Born and raised in Vienna, Austria, Nicole Lehrer's upbringing already shaped her groundwork for her future mission.
Born in Little Rock, Arkansas, Amber entered the world to a courageous teenage mother who believed that entrusting her child to a more prepared family was the best course of action.
Amidst the vast digital highways of submarine cables, a standout luminary emerges in the exciting world of modern telecommunications.
Persuaded by her experience, Laurel Sim decided to partner with Taleo during a crucial point in her career.
The expertise and guidance of CTOs are vital for companies as they navigate the complexities of the modern digital era.
Luke Marchant stated that his love of technology was sparked at a young age while reflecting on his journey.
Caio Almeida, a pioneer in the field of creative technology, serves as the Chief Technology Officer of OPTO CREATIVE LAB INC.
Tristan McKinney envisions a future for Sofi Exploration that encompasses relentless growth and adaptability.
Being that person who was always interested in sports since his early years, Mike Edwards was appointed as a red shirt for his University Basketball team.
In his role as COO, Kevin has been involved in various aspects, from overseeing expansions into new territories to crafting employee benefit plans.
Dominic Haas leads a youthful and dynamic team at Legacy Network, setting the tone for a culture steeped in growth and entrepreneurial mindset right from inception.
The crucial role played by specialty pharmacy has never been more evident in a time of unheard medical discoveries.
In recent years, there has been an incredible growth in the number of high-quality real estate firms operating worldwide.
During her tenure at the Firm, Ana has assumed diverse roles, finding particular fulfillment through her active participation.
Ana O. Ramirez has vital direct knowledge of the particular requirements of Rhisco’s target market.
As the Director Principal Alison ensures that the workspace is a testament to their ...
Beyond her work at Bonjour et co., Alexandra Kemp leads a social and active lifestyle.
Robert SEREC, the CEO and visionary founder of the White Hydrogen Coalition, is in charge of the organization.
Lorri Haines finds himself amidst the bustling dynamics of a new addition to the household—a baby that has added a layer of busyness to his days.
Under Gert J. Roselt’s leadership, Probe Integrated Mining Technologies has successfully built a dynamic team and a robust network.
Technology offers limitless prospects for Daniel Pizon, a tech fanatic driven by an insatiable quest for innovation and progress.
Scott Berry assumes responsibility for overseeing the agency's service offerings and pricing strategies.
Roger Clements, the driving force behind the marketing and strategy function at Matrix, emphasizes that the measure of success for both himself and his team is crystal clear.
In his marketing strategy, Ori Matarasso places a strong emphasis on executing campaigns at a very specialized level.
Lars feels incredibly privileged to be a member of a remarkably prosperous company that has experienced extraordinary achievements in recent times
As the CMO of RSA-Cannabis, Dylan Mulders has positioned the company as a Registered Financial Service Provider catering to the cannabis industry in Africa and soon globally.
Benedikt Grass, who holds the position of Chief Marketing Officer (CMO) at PassportCard Deutschland GmbH.
A Chinese National by origin, Celina Shi has been living in the UK for the past 13 years. She began her career in Motorola as the Team Lead.
Allan can easily be described as a serial entrepreneur, constantly devising novel solutions to various problems
Alexander Koenig started his career as a consultant at the Boston Consulting Group (BCG) and McKinsey & Co.
As the Managing Director, Mr. McKenna sees himself as a coach who motivates and inspires others.
Prudence Masako faced numerous challenges during her career, but two stood out.
As a co-founder, Ms. Lauren’s main objectives include staying abreast of the latest developments and trends in the education industry.
As a young adult fresh out of college, Kathi Klawitter was eager but unsure of her path.
Anna-Maria Hoffmann oversees the company's efforts to satisfy the mass of orders despite the exclusive and restrictive distribution of the luxury industry.
As a female leader and the CEO of censhare, Esther Donatz believes in creating an environment where all women have the opportunity to succeed.
Zaher El Houssari always begins with a written plan, aiming to minimize unnecessary expenses and prioritize short-term goals.
Yeliz Kalafat's leadership in financial management has been instrumental in driving the company's growth and success.
As the Group CFO for the NIRAS Group, Ms. Christensen is tasked with overseeing the group support functions.
Nicolas Dupont ensures that all the lodges and activities in Vaolo’s inventory have undergone a rigorous 15-point evaluation process
As the Chief Financial Officer, one of Lee’s primary responsibilities is to oversee OnlyFans vast payments network and manage its financial risk exposures.
Henriksson has been with Eton Shirts since 2019 and has been instrumental in leading the brand's financial strategy
As CFO, Couture has been instrumental in overseeing the financial operations of the company, implementing cost-saving measures, and driving profitable growth.
Nadir Causholli has distinguished himself as a dynamic and forward-thinking leader, propelling CFO Pharma to new heights of excellence.
As the CEO of Aparavi Software, Gregor Bieler is leading the company towards change by emphasizing the importance of data management in today's business landscape.
Making remarkable contributions to the software industry, today women leaders are managing some of the most innovative and successful software companies .......
Dr. Eric Leire, the CEO of Genflow Biosciences, is one such leader. He dedicates himself to the development of novel gene-based therapeutics
Vladimir Stulančák venture into this field started in the year 2009, when he was looking for a change from the automotive industry, where he had served for a good amount of time.
Just like any other entrepreneur, for Chris - starting his very own skincare brand has been both the most fulfilling and nerve-wracking experience of his life.
Richard Sarti heads the operations at NODES as the CEO, who is known for his quick yet effective decisions
Dr. Marine Hadengue grew up in the Caribbean Islands and spent more than 15 years residing in Canada and the United States before relocating to the South of France.
A leader in the field of software development should possess a diverse range of skills and qualities to stay ahead in the highly competitive market.
Delmar Assis, who as the CEO of DRZ Corporation is converting regular companies to well-performing data-driven companies.
Peter Nagy is focusing on creating outstanding RPG games, which aligns with his long-standing dream of creating immersive fantasy worlds and adventures.
Edwin Elias is the current Chief Executive Officer of Morupule Coal Mine (MCM) - Botswana, which has a rich history of over 40+ years.
The Entrepreneur's Source (TES) has been the sole Career Ownership Coaching organization for more than 38 years, offering education,
Professor Petro Terblanche has a successful track record in the strategic and operational management of technology intensive organizations.
Martha Shwartz is a founding partner of Martha Shwartz Partners (MSP), a leading international design practice whose work focuses on regenerating,
